Disable CPU and memory notification during backups

CPU and Memory will generate alerts after being in a failed state for 30 minutes. This delay can be too short, and results in unwanted notifications when making backups. You can create two user accounts to help minimize the volume of notifications: one configured for the hours when the backup takes place that you assign CPU and Memory notifications triggered after a two hour delay, and the other configured for regular hours, that you assign CPU and Memory notifications triggered after a 30 minute delay.

This example assumes you are making daily backups between 11 o'clock and midnight.

Set up user accounts and notification schedules

  1. Click Administration > User Management > Users.
  2. Click Create User and add a user called "CPU and Memory Notifications - During Backups".

    3. When creating a new user, you need to assign it a role and access group to use the account. For more information see What is role-based permissions.

    Although you need to supply a unique email address for each user account you create, you can receive all notifications at the same email address.

  3. Click User Details > Notification Method.
  4. Set the Schedule Type to Daily Interval and enter the Start Time and End Time for the backups. In this example, "23:00" and "01:00".
  5. Click Save.
  6. Create a second user account, called "CPU and Memory Notifications - Regular Hours".
  7. On the Notification Methods tab, set the Schedule Type to Daily Interval and enter the regular Start Time and End Time. This time, "00:00" and "23:00"
  8. Click Save.

Set up notifications during backups

  1. Go to Configuration > Monitoring > Notifications, and click Add Notification.
  2. Create a notification called "CPU and Memory Notifications - During Backups".
  3. Select a Profile Type of Single Device, Single Service.
  4. Set Delay to 2 Hours.
  5. Add "CPU and Memory Notifications - During Backups" as the recipient.
  6. Set any Repeat and Escalation settings as required, and click Save and Continue.
  7. On the Trigger Details tab, click Add.
  8. Name the trigger "Server Performance CPU during backup" and add the CPU services.
  9. Add the "SBS Servers" and "Servers - Windows" rules, and click OK.
  10. Repeat, naming the next trigger "Server Performance Memory during backup," and adding the Memory service instead of CPU.

Set up notifications for regular hours

  1. Go to Configuration > Monitoring > Notifications, and click Add Notification.
  2. Create a notification called "CPU and Memory Notifications - Regular hours".
  3. Select a Profile Type of Single Device, Single Service Notifications.
  4. Set Delay to 30 minutes.
  5. Add "CPU and Memory Notifications - Regular hours" as the Selected Recipients.
  6. Set any Repeat and Escalation settings as required, and click Save and Continue.
  7. On the Trigger Details tab, click Add.
  8. Name the trigger "Server Performance CPU during regular hours" and add the CPU services.
  9. Add the "SBS Servers" and "Servers - Windows" rules, and click OK.
  10. Repeat, naming the next trigger "Server Performance Memory during regular hours," and adding the Memory service instead of CPU.

When a backup occurs, CPU and memory notifications will only trigger after a two hour delay. When not backing up, CPU and memory notifications are triggered after a 30 minute delay.